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JOB TITLE Operations Manager

COMPANY Slightly Stationery

COMPENSATION $18 / hour

HOURS Part-time; 18 hours / week

JOB SUMMARY

Priority for this position is to manage and fulfill all orders, and to ensure that we can do so quickly and accurately by maintaining our inventory and keeping meticulous records.

DUTIES*   *this list is subject to change as needs are identified.

  • Order management

    • Receive and confirm orders

    • Ask any clarifying questions to the sales rep or customer

    • Inputting order to Zoho

    • Ensuring that we are prepared to fulfill the order on the date requested

    • Invoice and charge customers for orders as necessary

    • Ensure that all account information is entered

    • Provide shipping information to customers

    • Schedule post-shipment follow-ups 

  • Order fulfillment for all orders, including: wholesale, direct to consumer, subscription, national accounts, and sample provision 

  • Track and manage inventory and goods, and purchase when necessary

  • Oversee a team of contracted inventory preppers

    • Coordinate with preppers to ensure that incoming inventory will be contracted out and prepared in a timely manner

    • Maintain records of the number of pieces the contractors have prepared

    • Prepare boxes with correctly paired inventory for contractors to kit

  • Create a great customer experience and provide great customer service, as defined during training

  • Add new products to websites, approximately once/quarter

  • Weekly reporting and status updates

EDUCATION | EXPERIENCE | SKILLS

  • Associate or Bachelor’s degree

  • One year minimum relevant work experience

  • Strong project / time management and organizational capabilities

  • Proven ability to multitask and prioritize with minimal supervision

  • Adaptability to change

  • Excellent written and verbal communication skills

  • Ability to delegate and set deadlines for inventory prepping team

PHYSICAL DEMANDS

  • Must be able to lift and move up to 50 lbs 

  • Strength & mobility sufficient to operate manual binding press